REFUND & RETURN POLICY
INTRODUCTION TO THIS REFUND & RETURN POLICY
At La Durep, we strive to ensure that every customer is satisfied with their purchase. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be requested. By shopping with us, you acknowledge and agree to the terms outlined below. We encourage you to read this policy carefully before making a purchase.
ELIGIBILITY FOR RETURNS
You may request a return if the item you received is damaged, defective, or incorrect. To be eligible, your request must be submitted within seven days of receiving the product. Returned items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, we cannot accept returns for opened skincare products, used items, sale items, or gift cards. Any item that does not meet these requirements may not qualify for a refund or exchange.
REFUND PROCESS
Once we receive your returned product, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method. Processing time may vary depending on your bank or payment provider, typically taking between five to ten business days. If your return is rejected, we will inform you of the reason, and no refund will be issued.
EXCHANGES
We offer exchanges for items that arrive damaged, defective, or incorrect. If you believe your product qualifies for an exchange, contact us with your order details and photos of the issue. If approved, we will arrange the replacement and guide you through the next steps. Exchanges are not available for products that do not meet the return eligibility requirements.
ORDER CANCELLATION
You may cancel your order within two hours of placing it. If the order has already been processed or shipped, cancellation will no longer be possible. In such cases, you may follow the standard return procedure if the item qualifies under our return guidelines.
RETURN SHIPPING
Customers are responsible for shipping costs when returning an item unless the product was incorrect, damaged, or defective upon arrival. Shipping fees paid at the time of order placement are non-refundable. We recommend using a trackable shipping service to ensure safe return of the product, as we cannot guarantee receipt of returned items without tracking.
QUESTIONS OR ASSISTANCE
If you have any questions about this Refund & Return Policy or need assistance with a return, refund, or exchange, please contact us at support@ladurep.com. Our team is here to help and ensure a smooth resolution for any issues you may experience.